Pre-Order Shipping & Refund Policy

Pre-Order Information

All items from this collection are available exclusively through pre-order. Each piece is made to order to maintain our commitment to quality and limited production.

Please allow 4–6 weeks for production and fulfillment after the pre-order window closes. You’ll receive an email confirmation once your order has shipped, along with tracking information.

Shipping

Domestic (Canada):
Orders within Canada are shipped via trusted local couriers. Estimated delivery is 3–8 business days once your order has been fulfilled.

International:
We ship worldwide. International delivery typically takes 7–21 business days, depending on your location and customs processing times. Import duties or taxes are the responsibility of the customer.

Refunds & Exchanges

All pre-orders are final sale.
Because each item is made specifically for you, we do not offer refunds, returns, or exchanges under any circumstances.

If your order arrives damaged or incorrect, please contact us within 5 days of delivery at [insert your brand email] with your order number and photos of the issue. Our team will review your case and assist you promptly.

Additional Notes

• Please double-check your shipping information before completing your purchase. We are not responsible for delays or lost packages due to incorrect addresses.

• Once a pre-order has been placed, it cannot be cancelled or modified.

• By completing your purchase, you acknowledge and agree to this policy.